Managing IT today, although vastly improved by tools, is still chaotic and reactive. Documenting IT infrastructure is a never-ending job. Creating processes to implement Change Management seems a lot more work than the benefits it might provide. Communication between engineering, operations and service desk is hampered by lack of documentation and speed of change.

With DWITA Coordinating IT, the IT organization can document, communicate and manage change with ease.

• Granularly documenting IT: While getting a snapshot of IT can be a successful project, keeping the documentation up-to-date with changes that happen in the environment is tedious. With DWITA Coordinating IT, documentation is simply a drag and drop using automated discovery. The granularity is at each individual configuration that affects the component.
• You create your view: Using DWITA Coordinating IT, each member in IT can document their own view of IT. For example, a Database Administrator would be interested in some database servers, the actual database, policies affecting the database, client computers connecting to the Database, etc. Whereas, an Active Directory administrator might be interested in Domain Controllers, Sites, Users, Policies, etc. Each administrator can create and document the objects they are interested in.
• Managing change: This product automates change management. Using the product, configuration changes can be made. These changes are recorded in the database along with the user and the time of change. The user can also annotate comments about the change. When changes are made outside the tool, the changes are monitored and recorded as unmanaged changes.
• Simplify the complex: There are many tools to examine the IT environment. All of them fail when looking at large number of objects. DWITA Coordinating IT can view complex relationships and around 3000+ objects in one screen. Using hexagonal cells in a spread sheet like manner, viewing complex objects and their relationships is simple.